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Uploads failing in the new iOS app

Since the most recent mobile app update videos and pictures will not upload. Tried multiple times and it always says "upload failed". Please fix so we can keep using the app!!

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    58 comments

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      • ShawnShawn commented  ·   ·  Flag as inappropriate

        Videos are not uploading, and no ability to determine why.

        Using Android.

        Pleae dont mark something Completes when it obviously isn't

      • JoJo commented  ·   ·  Flag as inappropriate

        This is also failing on android too - I uploaded two photos on 19 June and they still look like they haven't uploaded properly yet my family can see them and I can't upload anything else.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have the same problem. Can't log into Lifecake for my granddaughter's photo's. Am very frustrated and disappointed! I live in Michigan and my granddaughter is in Florida. What's going on?

      • j.rhymes@sky.comj.rhymes@sky.com commented  ·   ·  Flag as inappropriate

        I can't access anything since 16th June 2017 just a green screen with lifecake logo. Could view on laptop and WiFi kindle 3 days ago, now nothing on either. Tried everything nothing works so I can't view photos of grandson who lives 200 miles away. Very frustrated and disappointed.

      • GZGZ commented  ·   ·  Flag as inappropriate

        The app keeps kicking me out. It doesn't recognize my email and won't let me sign back in. I deleted and reinstalled but it still won't work.

      • MagdalenlMagdalenl commented  ·   ·  Flag as inappropriate

        I have been using Lifecake for ages, but now I can't access it, can't scroll and can't upload since you began a new format. I don't get notifications any more either.

        From doting great -aunt!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Can't upload anything new. I'm starting to think this isn't the right app for me.

      • Lisa TaylorLisa Taylor commented  ·   ·  Flag as inappropriate

        Since the updates version photos are being duplicated up to 5 times each and no audio on videos?!?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Uploads are very slow or do not work at all particularly on videos. Also you cannot zoom into picture for the detail to select the right shot to upload. Please fix asap

      • Anonymous commented  ·   ·  Flag as inappropriate

        Uploads are getting duplicated. Please fix this. While you're at it, maybe add a "select" function so that it can be easier to delete multiple images at once instead of one by one.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Im still having this issue despite logging out and back in again. This needs to be fixed asap or im leaving Lifecake, there is no point having a photo record site you cant upload photos to!

      • christine.craigchristine.craig commented  ·   ·  Flag as inappropriate

        I am having the same issue as well. I am able to upload from the web on a desktop computer but cannot upload from my iPhone using the app... all uploads fail. This is starting to become a big issue as I upload pictures every day. When can we expect this to be resolved?

        I was a fan of the older version, even on the new version when uploading using the desktop the upload process is very disjointed, I constantly have to refresh the screen to see the pictures that I just uploaded. in some cases, I have the issue of it uploading a picture twice and when I remove the one I thought was the duplicate, it removes both and when I upload again and I can only see 1, other people can see the duplicate.

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