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  1. create a troubleshooting guide

    I keep getting a "cannot upload your moments" message when trying to upload video.

    This message offers no way of resolving this or even an inkling as to why. Extremely frustrating.

    Make a guide or an FAQ so people can try to fix this issue on their own; and not have to wait for customer support.

    4 votes
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      0 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →

      Hello Shawn,

      We currently have our Knowledge base articles to help our customers with all questions.

      However when it comes to issues such as uploads, our CS team will be able to help you with this.

      Hope this helps.

      Have a great day,
      The Lifecake team.

    • Uploads failing in the new iOS app

      Since the most recent mobile app update videos and pictures will not upload. Tried multiple times and it always says "upload failed". Please fix so we can keep using the app!!

      116 votes
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        completed  ·  74 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          completed  ·  1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
        • I so wish you would remove the 'Kate Ellison blog..' info line. Intrusive, unwanted, irrelevant. Am only interested in my family input.

          Get rid of blog rubbish - Lifecake is a lovely, personal to the people involved facility. Please keep it that way.

          2 votes
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            completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow name change from within account

            I think changing my name should be available for me since it's impractical to send an official request just to do this simple task

            43 votes
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              3 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Explanation for the icons on Web

              for the website, there should be text (like an explanation of what it is) on the icons at the top, for example, add photo, download, select, etc. as you hover over it

              0 votes
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                completed  ·  0 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
              • Option for tracking printshop orders

                ''Is there any way I can pay for shipping to have a different shipping method that's faster and something I can track?''

                0 votes
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                  0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
                • No sound with video - iOS

                  Since the update, when I upload videos, there is no sound. I know there's sound on the videos, because I played them on my phone before I uploaded them. Help!

                  70 votes
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                    30 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi. Ed here from the Lifecake team and sorry for the delayed response on this. The sound will be working in Lifecake, it is just that now we ‘respect’ the status of the mute button on the side of the phone. If mute is ON, no sound will play. If mute is OFF, it should work. Please note that some apps do not respect this setting.
                    Hope this helps. Ed

                  • Child's age calculation inaccurate in new iOS build

                    I noticed that the child's age becomes inaccurate at the start of a new month. My daughter was 4 months and 19 days on the 31 of July. Then on the 1st of Aug the app shows her as 5 months and 20 days.

                    I understand that this is the 5th month of her life, but she is not yet 5.5 months.

                    Could you please get this sorted out?

                    57 votes
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                      23 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi. We’re hugely sorry for this. We are aware of an issue affecting some customers and are investigating. To those who are seeing this problem, please do write in to our Customer Service team on support@lifecake.com providing your lifecake email address, the name of the child affected and an example of photo (the date) that shows the wrong age.

                      Really appreciated,
                      Ed & the Lifecake team

                    • Zoom/Preview mode missing from 'select view' in new iOS app

                      Zoom option disappeared with latest update. Please add back so I can see photo in large size rather than thumbnail before I post.

                      14 votes
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                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi. We’re sorry this feature didn’t quite make the new release. However, we’re working on a really cool update to functionality here and should have it ready in a couple of weeks.

                        Sorry for the trouble.
                        Ed & the Lifecake team

                      • Make Lifecake available in Portuguese

                        ''Não dá para ter a linguagem em português não estou a entender nada''

                        0 votes
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                          completed  ·  0 comments  ·  Platforms  ·  Flag idea as inappropriate…  ·  Admin →
                        • Include titles in the new photobook

                          ''When I just went to create the book, it didn't pull in all of
                          the captions from my photos. Is there a way to do that?''

                          0 votes
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                            completed  ·  0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
                          • Lifecake en français serait génial

                            Lifecake version française serait géniale

                            2 votes
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello,

                              Currently you should be able to access Lifecake in French by changing your browser’s language if you are accessing Lifecake from the Web, by changing your device’s language on an iOS device or by changing the language from within the Lifecake app on Android devices.

                              If this does not work for you – please email us at support@lifecake.com and we’d be happy to help you further!

                              The Lifecake team.

                            • Multi-delete function for Android

                              ''The optioneel to delete multiple pictures at once''

                              1 vote
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                                completed  ·  0 comments  ·  Platforms  ·  Flag idea as inappropriate…  ·  Admin →
                              • 6 votes
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                                  completed  ·  0 comments  ·  Platforms  ·  Flag idea as inappropriate…  ·  Admin →
                                • Option to order square book format for HD Books.

                                  ''what I hope:
                                  Square format''

                                  0 votes
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                                    0 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Upload to Lifecake from Google photos - Android

                                    ''I have tried a few different things and have been able to upload the photos
                                    from my dslr directly from my computer via the browser. On my phone I was
                                    trying to share to life cake from Google photos when it didn't work so I
                                    think this is where the problem lies. There isn't an option in life cake
                                    app to upload from Google photos, the photos would need to be in my phone's
                                    memory I believe. The error message is "it was not possible to share these
                                    moments " I was trying to share a single photo.
                                    I've been…

                                    0 votes
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                                      completed  ·  0 comments  ·  Platforms  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 7 votes
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                                        completed  ·  1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 0 votes
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                                          completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Show which photos have already been uploaded

                                          Please bring back the feature that shows you the photos you have already added when uploading new photos from iOS. Without this feature, it is all too easy to upload duplicates.

                                          16 votes
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                                            completed  ·  1 comment  ·  Platforms  ·  Flag idea as inappropriate…  ·  Admin →
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