I suggest you ...

truly allow us to opt out of notifications. .. even when its set to not receive them in settings

I have opted out of notifications in my settings I've checked it 3 or 4 times and yet I still get 75 emails s day saying that someone is commented on a picture... No matter whether I follow the links for the app, going through my laptop, or my phone it says I should not be gettig notifications yet I get a million emails a day... Helpl

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    started  ·  AdminIpek (Chief Satisfaction Officer, lifecake) responded  · 

    Hi, Cathy. So sorry about this hassle.

    We are working on this right now – so everyone can easily unsubscribe from comment emails – but in the meantime we have turned off comment emails for you in the system. (In the app you had turned off notifications but not emails, and we can see how that might not be as clear as it should be in the app currently).

    Hope this helps!

    14 comments

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      • David Raven-Hill commented  ·   ·  Flag as inappropriate

        This is also the case in my Apple Mail. I find this so annoying that I am going to delete the whole thing.
        It's completely ridiculous.

      • Ron J Horne commented  ·   ·  Flag as inappropriate

        Maybe creating a Rule in Gmail that will block or send “Lifecake” to trash is the answer????

      • MAMA commented  ·   ·  Flag as inappropriate

        Can we get an update on this issue about turning off notifications? Still a problem.

      • Tom commented  ·   ·  Flag as inappropriate

        I have raised this issue with Support myself as I have had complaints from friends & family about the frequency of emails from Lifecake relating to activity on timelines. I received some clarification from Support, explaining that the 'email notifications' and the 'push notifications' (the one coming to your phone / tablet for example) are separate settings. From the App, you can only adjust the push notifications and from the website, you can only adjust the email notifications. I don't think some app users are even aware the website exists so they don't know they need to log in there and disable all notifications to stem the flow of emails. Users also need to click the Unsubscribe link from Lifecake emails.

      • Ewelina commented  ·   ·  Flag as inappropriate

        There is no way off turning off the notifications. I get like 30 emails a day, which I really don't want. The answer about you working on this is from 2014. Has anything changed or happend, that we can't find easily in the app on the iphone??? Please do something about this.

      • Anna Holdaway commented  ·   ·  Flag as inappropriate

        why can't I control email notifications from the app as I can from my computer? I would like to know when people post a new photo but not when someone likes or messages. I can do this on the computer but can't find an option on my iPhone app. Some of my friends and family only have the app and are finding the constant emails annoying but can't turn them off. Surely you can sort this out as it obviously turns people off using lifecake.

      • Melissa commented  ·   ·  Flag as inappropriate

        Stop emailing me when I turn off all email notifications and updates in settings. I still get multiple emails, and shouldnt.. They should only hit my phone as notifications within the app.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Same here- will you please please please turn off my email notifications. Thanks

      • Anonymous commented  ·   ·  Flag as inappropriate

        Yes-please turn OFF my email notifications. I've turned everything off that I can see to turn off in the app. I do not receive notifications in my phone screen, but my email is still FULL of Lifecake emails. Help! I check the Lifecake app almost daily to see updates, I don't need to know every time someone else comments or likes a photo.
        Thanks for working on this common problem!

      • binsy commented  ·   ·  Flag as inappropriate

        I can't turn off email notifications either. Please turn them off!

        Thanks.

      • Mazola commented  ·   ·  Flag as inappropriate

        Hi, I have tried to get to notifications to turn off comment emails but can't seem to do this. Please can you do this for me.
        Thanks

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