Hi, Tammie! So sorry for the delay in responding to this.
To download videos, you can download all your original photos and videos via the ‘Download all’ option in Settings on our Website. Just so you know.
But we will look at downloading individual videos and get back to you!Rebeccabrown87 commented
I agree, it seems crazy that this issue was first raised 4 years ago and has then been raised many many times since, as the head of customer service and operations for a tech firm I can't understand what could possibly be taking so long!?! Please resolve this frustrating issue.