201 votesJenn supported this idea ·Jenn commented
Not only that -- but I just went to the costs section and where it says what you get for your annual fee it specifically says "Download All content at any time." False advertising! If I can't download videos that other people uploaded of my child then that is NOT ALL CONTENT.Jenn commented
This seems like a completely basic requirement. I'm astounded that as the parent and owner of an account I am unable to download all my child's moments whether uploaded by myself or someone else. In the past I have recommended this app to people as a great resource, but now that I have discovered this HUGE flaw -- I will not recommend it again until this is resolved.